Business Continuity

Callis understands that your communications are critical to your business, and we make it our goal to proactively minimize any interruptions from your services. Our solutions include built-in business continuity and disaster avoidance features to insure you and your customers will never get a busy signal, even during a hurricane, lightning strike, fire, or flood. In providing these services, Callis allows its users the flexibility and availability to enhance business communications and performance, while allowing them to become more mobile.

Additional features:

• Automatic failover (to a backup data conection)
• Redundant rollover to cellular or “red phone” option
• IP phones can be moved from your secure location and work over any internet connection

Technology Replacement

We know your communication needs change quickly, and technology changes even faster. A key benefit to Callis is the ability to take advantage of upgrades to our solution without any additional capital expenditure. As new standard features become available, you will routinely have the latest functionality and technology at no extra cost. We utilize the highest quality and most reliable hardware. Your Cisco phone and switch is covered without any additional replacement charge.

Disaster Recovery

During past natural disasters in the Southeast, Callis Communications maintained 99.999% uptime and ensured every customer had a disaster avoidance plan in place.  Our cloud solution allows utilization of our secure network for speed and reliability. Our NOC (Network Operations Center) is manned 24/7, 24 hours prior to a hurricane until 24 hours after the storm has moved through. Callis network had zero down time during both hurricanes Ivan and Katrina.

Reliability

Callis provides fully hosted, fully managed services with year-round, 24/7 customer support. Our network team is proactively dedicated to maintaining and monitoring your network, certifying top reliability. We have also invested in several layers of authenticity and verification to ensure maximization of uptime and business continuity.

Multiple Locations

Callis offers customers with a simple, manageable Unified communications phone system that can be accessed from multiple locations. Providing one unified phone system, Callis customers enjoy the convenience of accessing and syncing phone calls from all locations, whether it is from their office, home, or mobile phone. By offering these services, users have the capability of seamlessly managing multiple locations while still maintaining consistency and centralizing all business functions and groups.

511 Concierge (Live Call Center)

Callis customers can enjoy “511 Concierge” for customer assistance 24/7 at no extra charge. We have a dedicated team of technical experts who are equipped with the knowledge and resources to answer any questions. Anyone in your office can simply dial 511 directly to reach a live person who will resolve any issues, whether it be adding a speed dial, setting up a conference call, or programming a phone.